FAQ

How long does my order take to ship to me?
Orders take 2-4 days to process plus the time it takes to ship (see below for shipping times).

Standard shipping is shipped via lettermail with out tracking. Shipping times are as noted below, unless there is a delay due to the postal service.

Canadian orders take 3-7 days
US orders 6-10 days
International orders 10+ days

If you would like something shipped priority select the option in shipping at checkout.

What if I have an issue with my order?
Contact us immediately! And we will do our best to rectify the issue. 

Can I return my order if I change my mind?
You can return your product within 30 days of receiving it. All product should be returned in original packaging. Although shipping costs are nonrefundable we will credit your original method of payment and can take up to 10 business days to see your refund. 

What if my package is lost?
If you have a package that was marked as delivered but you have not yet received it, we ask you to take the following steps:

1. Check with your neighbours or front office (if applicable) to see if the package was left there.
2. Reach out to your local post office or UPS facility.
3. Contact us at info@artofmelodious.com and include your order number.

Please report your lost or stolen shipment within 7 days of the marked delivery date. If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package once it is marked as delivered. Once an international shipment has been marked as delivered, we are no longer responsible for the particular package.

Please note, Art of Melodious is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.

My Card is being declined when I am trying to checkout?
The billing address you are using may not match the billing address tied to your card. Please be sure to check that the billing address is correct and try again. If you are still experiencing problems, you may wish to contact the issuing bank of your credit card regarding this matter

 

WHOLESALE SHIPPING TIMES
All wholesale orders take 5-7 days to ship when items are in stock. Allow an extra week for out of stock items. Please contact for more info. 

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